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| The following policies have been developed to insure a good business relationship between Precision Replacement Parts and our valued customers. |
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WARRANTY:
All of Precision's products are guaranteed to be free of defects in workmanship. Our guarantee is valid only if our product has been properly installed in the
vehicle for which it was designed to fit. Any alteration or modification of the product will also void the warranty. Precision's liability extends only to the
replacement of the defective product and will not assume any liability for the installation charges or other damage caused by the defective product. We reserve
the right to inspect the defective part and refuse or grant credit based upon the conditions above.
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PRICING:
All prices are subject to change without notice. Prices in the Precision catalog, pocket guide, and website are "Suggested List Prices" only.
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BACKORDERS:
Normal Precision procedures are to ship all items in stock and cancel all backorders. However, we do accept customer backorder requests. Please notify your
salesperson at the time of order placement that you want all backorders filled and shipped when available.
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SHIPPING POLICIES:
Precision Replacement Parts receives substantial discounts from our freight carriers. These discounts are only available if the freight charges are paid by
Precision. It is our desire to pass on these savings to our customers. Therefore, unless special arrangements are made, we will not ship "Freight Collect". All
orders will have the freight charged on the invoice unless the order qualifies for Prepaid Freight. Please contact your salesperson on how you can qualify for
prepaid freight.
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| Orders that qualify for prepaid freight will have the freight paid by Precision within the lower 48 states and Canada. Precision will
only pay for the freight charges. All other taxes, duties, COD fee, in-bond warehouse charges, associated with the shipment must be paid by the carrier of
Precision's choice unless other specific arrangements have been made with the salesperson when ordering the product. |
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SHIPPING ERRORS:
Every order that is shipped by Precision is double checked with a barcode scanning audit system. The contents of each carton shipped are printed on the
container shipping label(s). Precision also stores this information in our database for our own records. If you should encounter a shortage or hidden
damage, please call your salesperson immediately and they will do everything possible to promptly correct the problem. Please note that all errors, shortages
or hidden damage claims must be made within 48 hours of receipt of the product. |
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INVOICE DISCREPENCIES:
Please review your invoice upon receipt. Any discrepancies in billing should be reported to your salesperson before payment is due. |
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DEFECTIVE PARTS:
If you encounter a defective part, please:
Do not install the part on the vehicle
Do not throw the part away |
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| Place the defective part into its original packaging, set it aside and call your salesperson immediately. We will do everything possible
to correct the problem. Please note that return of the defective product may be required for credit. In such cases, Precision will arrange for pickup and
delivery of the defective parts to our warehouse for inspection. |
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DAMAGED FREIGHT:
Every effort is made to ensure that the products leaving our warehouse arrive undamaged to you, our customer. However, damage can occur during the shipping
process.
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| Precision is not responsible for freight carrier damage or loss. All claims for lost or damaged product must be made directly with the
carrier by the customer. |
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| Make sure the number of the cartons you receive matches the number on the Bill of Lading. (Note: Do not sign the Bill of Lading unless
all missing or damaged product is noted on it. It is the customer's responsibility to follow this procedure. If you do not have this noted on the Bill of Lading,
the freight carrier is no longer responsible for the missing or damaged product.) |
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STOCK RETURNS:
If you need to return an item(s), please follow the instructions below:
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1. Prepare a list of the items you would like to return along with the original invoice/order numbers and contact your salesperson.
2. Your salesperson will review your request and issue a Return Material Authorization (RMA) number. This number should be marked clearly on all of the boxes
being returned as well as on the return packing list.
3. Please pack the product being returned in sturdy boxes with heavy items on the bottom and lighter items on the top or in a separate box. Please mark the RMA
number on each box.
4. When arranging the shipment back to us, the shipment should be prepaid. The return freight charges are the customer's responsibility.
5. Your return will be promptly inspected and processed. The appropriate credit will be issued for qualifying parts, less re-stocking fees or other charges. |
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| All merchandise returned must be in the original packaging, unopened and in good saleable condition. Product that is returned in bags
that are damaged or dirty will be subject to a re-packaging charge. Items must be returned no later than one year from the original purchase date. |
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| All sales of "OEM" products are final. |
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| No returns of tools or sundries (excluding warranty returns). |
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| All returns are subject to a 15% re-stocking fee. |
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| Returns in excess of $500 will be considered a stock rotation. An offsetting order of equal or greater value must be placed within thirty
days of our receipt of the returned product. |
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| Only original Precision Replacement Parts will be accepted for return. |
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