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FAQ

Shipping

What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. We do offer expedite service on our website.  If you need it faster please call us at 800-367-8241

Do you ship outside of the USA?

We currently ship to all 50 US states. If you are outside of these locations, please contact us to determine if we are able to ship to you and the approximate cost.

How will you ship my order?

We ship primarily through FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. Precision Replacement Parts reserves the option to choose the best carrier available at the time of shipment.

Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii do carry an extra surcharge.

Do you prepay any freight?

We do pay freight in certain situations. Please contact our sales office for more details.

Do you ship to Freight Forwarders?

There are a few exceptions. Please call.

Do you ship to Canada and US Territories?

We do ship to Canada, but not through the website.  There is a surcharge so please review your order ackowledgement.

Do you offer expedited shipping?

Yes. You can choose 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order.

Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each shipping address.

What could cause a shipping delay?

Besides weather events the biggest cause of delays is incorrect address information. 

What happens if my package gets lost or delayed?

We cannot control mother nature or weather delays but should your package become lost or misplaced by the shipping company and is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Is my delivery guaranteed during the holiday season between Thanksgiving and Christmas?

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Undeliverable packages (orders returned to us)

Packages that are returned to us by FedEx and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 15% restocking fee.

Do you provide free returns?

No, return shipping costs are the customer’s responsibility.

What if I am not located within the U.S., can I still order from PRP?

Yes, please call us at 1-715-359-0829 to discuss your options.

Can my order be tracked to determine the delivery status?

Yes, PRP maintains shipping, tracking numbers. Please call our sales office at 715- 359-0829 or toll free (800) 367-8241 for up-to-date delivery information.  If you have created an account on-line you can track your order from within the dashboard.

How are shipping costs handled?

Shipping costs can be included in your invoice total or billed on your own carrier account. In some instances, there are free freight opportunities. Please contact our sales office at 800-367-8241 for the specific terms and opportunities available to your account.

My product arrived damaged or defective, what do I do?

If you purchased through another company, you need to contact them directly.  If you purchased it from us, you can contact us by one of several ways: 1) by calling 800-367-8241 during business hours. 2) by using the “Contact Us” form on this site.  3.) by using the Product  Feedback form on the Tech Center page on this site. 4) You can also visit our Youtube channel for installation tips on some of our products.  PRP conducts weekly Customer Feedback meetings and you can be assured that your concern will be addressed.  

Product

What is an Alpha Identifier?

The Alpha Identifier, in most cases, identifies the application of the part in question. For example, WFS, stands for Windshield Filler Strip. A listing of our Alpha Identifiers is available under the "Glossary of Alpha Identifiers" tab. The Alpha Identifiers are trademarks of Precision Replacement Parts.

Does a Precision part have Original Equipment quality?

The PRP Quality System is designed to provide products and services that meet or exceed industry standards. The voice of our customers drives our efforts towards continuous improvement. PRP is ISO 9001:2008 certified which further insures our customers of the reliability of our people and products.

Do you take requests for new product offerings or custom parts?

Yes. If you have any ideas or special requests, we’re interested in hearing about them. Please contact your sales representative.

Why do you have windshield gaskets for a particular model and not the other gaskets i.e. door gaskets, window seals, beltline kits?

There can be many different reasons why we make some products and not others. Mostly it is driven by customer demand.

Do you warranty your parts?

Yes, please refer to our "Business Policies/Warranty" section for specific details.

Do the universal moldings have butyl in the channel?

All of the U channel types have a quality adhesive butyl in the channel. There are some U-Channel moldings that don't, mostly OE parts, but there are some we modeled after OE that don't.

What does the RC mean at the end of certain numbers?

It stands for rain channel. The sides of these moldings are raised to prevent the rain from going onto the door glass.

How does PRP define quality?

Precision's Quality Policy: PRP will earn business by demonstrating continual improvement in the value of our products, processes, services and employees.

Ordering

How fast is my order processed?

Under normal circumstances, orders are processed within 48 hours, Monday through Friday during typical business hours.

When will I receive my order?

Standard ground shipments will take 1-5 business days (a business day is a non-holiday weekday, weekends are not counted) to arrive, depending on which continental state we're shipping to. Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays.

Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Can I get my current cost on-line?

If you have registered with an active PRP Account number, you can have access to your current pricing.

I need assistance using your web site, who should I call?

Please call one of our CSR’s at (800) 367-8241.

Billing and Account

What are your hours?

7:00am-6:00pm CST

How do I become a customer?

Contact our Sales Office at (800) 367-8241.

What are my payment options?

This is contingent upon a credit application being completed. Normal payment terms are net 30 days. We also accept credit cards.

What is your return policy?

Please refer to our "Business Policies/Stock Returns" section for specific details. Restocking Fee Returns are subject to a 15% Restocking Fee.

How can I stay updated with the list prices?

You can use the quick list price search from the home page or download the current PRP pocket guide at any time.

Social Media

Explore our many tutorials on our YouTube channel.

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